Cancellation & Returns

You can cancel an order any time before it is dispatched.

1. Email support@mizocraft.com with your order number, or write to us from the Contact page.
2. We confirm the cancellation within 24 hours.
3. Prepaid orders (UPI, card, netbanking) are refunded to the original payment method within 5 to 7 working days.
4. Cash on delivery orders are cancelled at no charge.

Once an order has been dispatched it can no longer be cancelled. You can refuse the delivery, or return the item under the policy below.

You can return an item within 7 days of delivery. It must be unused, unwashed, with tags attached and in its original packaging.

1. Email support@mizocraft.com with your order number, the reason for the return and 2 to 3 clear photos of the item.
2. We review your request and reply within 24 to 48 hours.
3. Once approved, we arrange the pickup. Pickup is free if the item is damaged, defective or not what you ordered.
4. When the item reaches us we check it. If it is in good condition, your refund is issued within 5 to 7 working days.

Used, washed, altered or damaged items without tags cannot be returned.

We do not offer exchanges. If the size or colour is not right, you can return the item for a refund within 7 days of delivery and place a new order.

Prepaid orders: refunded to the original payment method (UPI, card or netbanking) within 5 to 7 working days.

Cash on delivery orders: refunded by bank transfer or UPI within 5 to 7 working days after we check the item. We will ask you for your bank account or UPI ID.

Write to us at support@mizocraft.com with your order number and we will take care of the rest.