Privacy Policy

Who we are

Mizocraft (“we”, “us”) operates this website. Business name: [Registered business name]. Address: [Registered business address]. Email: hello@mizocraft.com. This policy explains how we handle your personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

Information we collect

Details you give us: name, email address, phone number, delivery and billing address, order history and messages you send us. Technical data: device and browser information, IP address and pages viewed, collected through cookies and similar tools. Payments: card and UPI details are handled by our payment partners and we do not store full card numbers.

How we use your information

To process and deliver orders, handle returns and support, send order updates, prevent fraud, improve the website and, only with your consent, send marketing emails. You can unsubscribe at any time.

Who we share it with

We share data only with service providers needed to run your order, such as payment processors, courier partners, and email and analytics providers. We do not sell your personal data.

Cookies

We use cookies to keep your cart, remember your preferences and understand site traffic. You can control cookies in your browser settings.

How long we keep it

We keep order records for as long as needed for legal, tax and accounting purposes. Other data is kept until you ask us to delete it, unless the law requires us to keep it.

Your rights

You can ask to access, correct or erase your personal data, withdraw consent, or raise a grievance by emailing us. We will respond within the time required by law.

Security

We use reasonable safeguards, including encrypted connections, but no online system is completely secure.

Children

Our website is not directed at children under 18 and we do not knowingly collect their data.

Changes and grievances

We may update this policy and will always publish the latest version on this page. Grievance Officer: [Name], email hello@mizocraft.com.